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Frequently asked questions

Customer Service Number

You can reach us at 888-718-RUSH (7874)

Is my phone compatible and what type of charger do I need?

- Rush Charge iOS Lightning: iPhone 5 and newer iphones 
- Rush Charge Micro USB vs Type-C? Remember the type-C port is uniform on both sides (oval) so the plug is reversible or "Flipable" and the Micro USB port is not. The Micro plug only fits on one side.

Does Rush Charge come pre-charged?

Every Rush Charge comes pre-charged, making it ready for any adventure!

When can I expect to receive my order?

In most cases 1-3 business days.

What are the shipping rates?

It depends on the quantity ordered and the location the products are being shipped to. As you continue through the checkout process, forms regarding shipping location and methods (priority and first class) will appear.

What do I do if my Rush Charge doesn't work or stops working?

As long as the defects were noticed within the 30 day return policy, Rush Charge will exchange the defective unit for a new one.

Will Rush Charge fit with my phone case?

Rush Charge will fit over most slim phone cases with the exception of Life Proof Cases.

What is the battery capacity?

Rush Charge currently has three product series with different size batteries:

- RC20 - 2,000mAh rechargeable battery 
- RC24 - 2,400mAh rechargable battery
- RC36 - 3,600mAh rechargeable battery
- RC40 - 4,000mAh rechargeable battery

How do I track my order?

Once you’ve purchased your Rush Charge(s), an email receipt will display the USPS tracking number.

Why do the LED indicators still remain on even after I unplug my phone from it?

Rush Charge devices have a 30 second delay to preserve battery for further usage.

How long does it take to charge my Rush Charge?

It takes about two hours to fully charge.

How long does it take to reply to my email?

You’ll be contacted within 72 hours. If you feel you need more information, please feel free to email contact@rushcharge.com.

What is your return policy?

Rush Charge has a 30 day return policy. We offer two options: to return it and exchange it for a new one or to return it and receive a full refund.

How do I place the USB cable back into the Trident charger?

To place the USB charging cable back into its slot on the Rush Charge Trident, simply pull the cable taught and angle the USB head downwards as you push it in. The fit is meant to be snug, in order to keep the cable enclosed.


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